his website is the property of TSQ Playhouse. We take the privacy of all visitors to our Website very seriously and therefore set out in this privacy and cookies policy our position regarding certain privacy matters and the use of cookies.

Introduction

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We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.  We do not share or sell your personal information to third parties for marketing purposes. We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.

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How we use information that we collected about you?

 

1.1 Information You Provide to Us

We collect information that you provide directly to us. For example, we collect information that you provide when you fill out a form on our website, or communicate with us. The types of information that we may collect include your name, email address, postal address, phone number, photos, choices of interests and groups, and any other information that you choose to provide. Information about your gender and interests is optional. The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is consent.

 

1.2 Information We Collect Automatically When You Use Our Website

When visiting our website, we use a third-party service, Google Analytics, to collect data about your use of our website and services. The data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. This usage data is processed for the purposes of analysing the use of the website and services. You may at any time decline the collection and storage of data by Google Analytics by using the tools available at tools.google.com/dlpage/gaoptout.

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Website usage information is collected using cookies. You can read more about how we use cookies in our Cookie Policy section.

 

1.3 Information You Provided When You Make A Payment On Our Website

When you are making a reservation, you provide information including your contact details, your card details and transaction details via a highly trusted payment gateway (Optimum payment) and shopping cart services to process your payment. No credit card is ever directly collected by TSQ Playhouse via their online bill payment form. We may process your contact and transaction details for the purpose of delivering the purchased products and services, and keeping proper records of these transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our website and business.

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Cookie Policy

 

Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved. Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely. Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

 

Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use. When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose.

 

If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.

 

We use cookies in the following ways:

• to track how you use our website

• to record whether you have seen specific messages we display on our website

• to keep you signed in our site

• to record your answers to surveys and questionnaires on our site while you complete them

• to record the conversation thread during a live chat with our support team

 

 

Disclosure and sharing of your information

 

We do not share or sell your personal information to third parties for any purposes.

Third parties may advertise on our website. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects information about you when their advertisement is displayed on our website. They may also use other technology such as cookies or JavaScript to personalise the content of, and to measure the performance of their adverts. We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties.

 

 

Access to your own information

      1. Access to your personal information

• At any time you may review or update personally identifiable information that we hold about you, by signing in to your account on our website.

• To obtain a copy of any information that is not provided on our website you may send us a request at coventgarden@tsqplayhouse.com.

• After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.
  
  2. Removal of your information

• If you wish us to remove personally identifiable information from our website, you may contact us at coventgarden@tsqplayhouse.com.

• This may limit the service we can provide to you.
  
  3. Verification of your information

• When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action.

• This is important to safeguard your information.
  
  4. Retention period for personal data

• Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

• to provide you with the services you have requested;

• to comply with other law, including for the period demanded by our tax authorities;

• to support a claim or defence in court

 

 

Compliance with the law

 

Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.

 

However, ultimately it is your choice as to whether you wish to use our website.

 

 

Review of this privacy policy

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We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.

If you have any question regarding our privacy policy, please contact us.

Contacting us

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We welcome any queries, comments or requests you may have regarding this policy please do not hesitate to contact us at coventgarden@tsqplayhouse.com.

 

If you would prefer to write to us then our contact address is

 

TSQ Playhouse

166-170 Shaftesbury Avenue

London

WC2H 8JB